Axess Recoveries & Collections
Axess Recoveries & Collections
Contingency-based debt collection means you only pay us if we successfully recover your funds. There are no upfront fees or retainers.
We recover a wide range of debts, including commercial, consumer, and overdue accounts across multiple industries.
Commission rates vary depending on the age, size, and complexity of the debt. Please contact us for a tailored quote.
Yes, we generally require a minimum debt amount of $300, but exceptions may apply based on volume or other factors.
If we are unsuccessful, you owe us nothing—no collection, no commission.
This varies depending on the debtor and circumstances, but most files begin collection activity within 24 hours of instruction.
Absolutely. We act as an extension of your business and uphold professional, compliant, and respectful communication at all times.
Yes, we do collect debts nationwide. We provide debt collection services across all Australian states and territories.
We require a copy of the invoice, contract (if applicable), debtor contact details, and a summary of collection efforts to date.
Yes. Clients receive regular updates and have access to status reports upon request.
Yes. We strictly adhere to all relevant legislation, including the ACCC/ASIC Debt Collection Guidelines and the Privacy Act.
To begin the process, please reach out to us via our Contact Form or give us a call directly. Our team will guide you through submitting your debt for collection and answer any questions you may have.
Axess Recoveries & Collections (ARC) is a licensed and compliant debt collection agency acting on behalf of creditors to recover overdue accounts.
You have been contacted because an organisation has engaged us to recover an outstanding balance owed by you.
Please contact us immediately. We will review the matter and provide supporting documentation where applicable.
Yes, in most cases we can offer flexible payment arrangements. Please call (07) 3834 3500 or email axess@axessrc.com.au to discuss your options.
Yes. We understand that financial difficulties can arise. Contact us to discuss your situation or view our [Hardship Page] for more information.
We are legally required to verify your identity before discussing your account, in accordance with the Privacy Act 1988 (Cth).
This depends on the original creditor’s reporting obligations. We recommend you speak with us directly to clarify the impact on your credit file.
Ignoring the debt may lead to further recovery action. We encourage early contact so we can work with you on a suitable resolution.
Yes, but we will need your written authorisation before discussing your account with a third party.
Download the Letter of Authority form HERE.
A Letter of Authority (LOA) is a form completed by you (the debtor) that gives us permission to communicate with a third party about your account.
This could be a family member, financial counsellor, solicitor, or other authorised representative.
Without this form, we are unable to discuss your account with anyone other than you, in line with the Australian Debt Collection Guidelines.
Download the Letter of Authority form HERE.
Important:
A Financial Statement outlines your income, expenses, assets, and liabilities.
We use this information to assess your financial circumstances and assist in arranging appropriate repayment options.
Download the Financial Statement form HERE.
Important:
Phone: (07) 3834 3500
Email: axess@axessrc.com.au
Business Hours: Monday to Friday, 9am–5pm AEST
You can also go to our Contact Us page.