Financial Hardship Assistance Request

Thank you for requesting hardship consideration for your account.

All completed applications are subject to approval guidelines, and it may take up to 21 days for Axess to respond to your request.

Please note that not all customers are eligible for hardship assistance.

Should you wish to discuss anything about your application or situation, please call our office on (07) 3834 3500 to speak with your Account Representative.

Your Full Name *

Email Address *

Phone Number *

Street Address *

Suburb/City *

State *

Postcode *

Account/Reference Number (if applicable)

Type of Hardship *

Required Documents

Completed Application Form *

3 Months Bank Statements *

Proof of Job Loss (Termination Letter) *

Statement of Reasons *

Doctor's Letter *

Death Certificate *

3 Months Rental Receipts

3 Months Pay Slips

Mortgage Statement

Latest BAS Statement

Centrelink Statement

Other Creditors' Statements

Utility Bills

Note: If your files exceed upload limits, please email additional documents to clients@axessrc.com.au with the subject line: "[your-name]_Supporting Documents" along with your application reference number.

I declare that the information provided is true and complete. I understand that false statements may invalidate my application.

Before submitting your application, please ensure that all required attachments are uploaded, to avoid delays or requests for extra supporting documents.

Axess Group Pty Ltd (and its associated entities within the meaning of the Corporations Act 2001 Cth) reserves its rights in relation to the account the subject of your application. Any offer made by you is not accepted by Axess until such acceptance is conveyed in writing by our office.

Financial Hardship Assistance Request

Required Documents

Axess Recoveries & Collections