Policies
Policies
Public policies and process information for customers, account holders, representatives and clients.
Privacy and Credit Reporting
How Axess collects, uses, discloses, stores and manages personal information, credit information and credit eligibility information.
Data Breach
How suspected or actual data breaches are identified, contained, assessed, notified and reviewed.
Complaints Handling
How customers, representatives, clients and other parties can raise a complaint and how Axess responds.
Hardship
How genuine financial hardship requests are identified, assessed and responded to.
Personal Information Requests
How to ask for access to, or correction of, information held by Axess.
Call Recording
Why calls may be recorded or monitored and how recordings are managed.