Account holder FAQ
Questions if Axess has contacted you
Information about payments, disputed accounts, hardship, complaints and authority to speak with another person.
Why has Axess contacted me?
Axess has been asked to contact you about an account, or Axess is otherwise managing the account. Contact us promptly if you need more information.
I do not recognise the account. What should I do?
Contact Axess and ask for the account to be reviewed. We will check the matter and provide supporting information where available.
Can I arrange payments?
In many cases Axess can discuss a suitable payment arrangement. Call (07) 3834 3500 or email axess@axessrc.com.au with your Axess reference number.
What if I cannot afford to pay right now?
Use the hardship page to start a review or contact us before a payment is missed. Explain what changed and what you can realistically manage.
How can I make a payment?
You can use the secure payment page for debit card payments, or use PayID, BPAY, direct deposit, cheque or money order where available. Quote your Axess reference number.
Can someone speak on my behalf?
Yes, but written authority is required before Axess can discuss your account with another person.
Where is the authority form?
The Letter of Authority form is available from this site and can be returned to Axess.
How do I make a complaint?
Use the complaint form, email compliance@axessrc.com.au, call Axess, or write to the Compliance Manager by post.