Client FAQ
Client debt recovery questions
Information for businesses that want overdue accounts assessed or placed for recovery.
What is contingency-based debt collection?
You pay collection commission only if Axess successfully recovers money, subject to agreed terms.
What debts can Axess recover?
Axess assesses commercial, consumer and overdue account debts across a range of Australian industries.
Is there a minimum debt amount?
Axess generally requires a minimum debt of $300, though volume, documentation and circumstances may affect whether a matter is accepted.
What information should I provide first?
Use the assessment form to identify the debt, parties, amount and recovery history. We will ask for documents if the matter is suitable to progress.
Can Axess handle a portfolio of debts?
Yes. Start with the type of accounts, approximate volume, total balance and age profile. We will confirm transfer and onboarding requirements before any placement.
Will my brand be protected?
Axess aims to represent clients professionally while complying with relevant collection, privacy and conduct requirements.
What happens if negotiation fails?
The file can be reviewed for escalation when documents, debtor circumstances and commercial value support that step.
How do I get started?
Use the debt recovery assessment form or email axess@axessrc.com.au with the matter details.